Privacy Policy

European Union
Tox Skincare Company
Effective as of November 24, 2022

At Tox Skincare Company (“we” or “us”), we believe in being clear and open about how we collect and use personal data related to you. In the spirit of transparency, this Privacy Policy provides you with information about the types of personal data we collect, how we use such personal data and to whom and under what circumstances we may disclose it.

This Privacy Policy applies to personal data we collect from you, or that you provide to us, and communications from us, in connection with your use of www.toxskin.com (the “website”), promotions in which we are involved, and social media. Please read this Privacy Policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use, and process your personal data.

WHO WE ARE

For purposes of data protection laws, regardless of where you reside, Tox Skincare Company, a corporation registered in Spain, is the controller of the personal data you provide to us, or that is collected or processed by or for us. Contact information for Tox Skincare Company can be found in the “Contact Us” section.

The address for Tox Skincare Company is:

Tox Skincare Company
Avinguda Diagonal 640, 

08017 Barcelona
Spain

COOKIES AND TRAFFIC DATA

Cookies

Certain cookies and web beacons that we employ are necessary for the operation of our website. Other cookies that we employ are not necessary for the operation of our website but are employed to enhance your use of our website and shopping experience.

Our cookies may be session cookies (temporary cookies that identify and track users within our website which are deleted when you close your browser or leave your session) or persistent cookies (cookies which enable our website to “remember” who you are and to remember your preferences within our website and which will stay on your computer or device after you close your browser or leave your session).

We use the following different types of cookies:

Category

Description

Strictly Necessary

These are cookies which are needed for our website to   function properly, for example, these cookies allow you to access secure   areas of our website or to remember what you have put into your shopping   basket. We use these cookies, independently from your consent.

Performance

These cookies allow us to keep a record of traffic   data, count visits, traffic sources, access rates, page hits and page views   so we can measure and improve the performance of our website. They help us   know which pages are the most and least popular and see how visitors move to   and from and around our website. The use of these cookies is subject to your   consent.

Functional

These cookies allow our website to remember choices you   make (such as your username, language, or the region you are in) and provide   enhanced, more personal features. These cookies allow the provision of   enhance functionality and personalization, such as chats. They may be set by   us or by third party providers whose services we have added to our pages. The   use of these cookies is subject to your consent.

Targeting

These cookies are set through our website by our   advertising partners. They may be used by those companies to build a profile   of your interests and show you relevant ads on other websites. They record a   user’s visit to a website, the pages a user has visited and the links a user   has followed. Companies will use this information to make the website more   relevant to users. Companies may also share this information with third   parties for this purpose. The use of these cookies is subject to your   consent.

You can find more general information about cookies and generally how to manage them at www.allaboutcookies.org.

With your consent, we may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect personal data about your visits to our website and other website/applications and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated website, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on personal data collected about your visits to our website and elsewhere over time. Other companies may also use such technology to advertise on our website.

You can withdraw your consent for Functional, Performance and Targeting cookies and web beacon tracking at any time. 

Google Analytics

We use Google Analytics which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect details about how users use our website. This information is used to compile reports and to help us improve our website. The reports disclose trends without identifying individual visitors.

Google Analytics services are provided in Europe by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and elsewhere by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and other affiliated Google entities. Google Analytics uses cookies to collect information about visitors to our website (data related to the user’s device/browser, IP address and on-site activity). They measure and report on user interactions on our websites. This includes details of the volume and nature of traffic to our website (for example, which pages users visit first, which pages are most popular, how long users stay on the site, and geographical region of users). Google may also use data collected from these reports to improve their own services, for benchmarking purposes and to provide technical support. By using the extension “anonymizeIp()”, we ensure that Google Analytics only transfers an abbreviated version of your IP address to Google.

You can find out more about how Google uses personal data here: 

https://policies.google.com/privacy.

We base the use of Google Analytics on your consent.

You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

HOW WE SHARE YOUR PERSONAL DATA

We may share your personal data as indicated in this Privacy Policy.

With Your Consent

We may disclose information collected from, and about, you (including your personal data) with companies, organizations, or individuals with your express consent.

For External Processing

We rely on trusted third parties to perform a range of business operations on our behalf. We may provide to these service providers personal data collected from, and about, you (including your personal data), based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures and we only provide them with the personal data they need to perform the service.

Our third-party services providers:

• host or      operate our website and otherwise assist and help us in providing IT services,      such as platform providers, hosting services, maintenance, and support on      our databases as well as on our software and applications;
• process      and deliver your orders (including warehouse logistics providers,      transportation providers, payment processing providers, etc.);
• process      credit card transactions. Our third-party payment processor utilizes a      process known as “tokenization” in order to securely process credit card      transactions when you provide your credit card data to us. Tokenization is      the replacement of credit card data with a unique identifier that cannot      be reversed. When you submit your credit card data to us, that data is      immediately encrypted and transmitted directly to our third-party payment      processors for storing, processing, and token generation. Your credit card      data is not stored or retained by us;
• assist and      help us in managing our loyalty program;
• assist and      help us in providing digital and e-commerce services such as social      listening, social media, customer service, ratings and reviews, CRM, web      analytics and search engine, user generated content curation tools;
• help us      enhance your e-commerce shopping experience, including by showing you      personalized content; and
• help us to      deliver advertising, marketing, and campaigns and to analyze their      effectiveness.
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For Legal Reasons

We may share personal data collected from, and about you with third-parties if we are legally required to do so, or if we have a good-faith belief that access, use, preservation or disclosure of the personal data is reasonably necessary to:

• meet any      applicable law, regulation, legal process, or enforceable governmental      request;
• respond to      legal process (such as a search warrant, subpoena, or court order);
• enforce      our Terms of Use, including investigation of potential violations;
• detect,      prevent, or otherwise address fraud, security, or technical issues; or
• protect      against harm to our rights, property or safety or the rights, property or      safety of third-parties, our consumers, or the public as required or      permitted by law.
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In Connection with a Sale or Merger

If we directly or indirectly undergo a business transition (including proposed transactions), like a merger, acquisition by another company, or sale of all or part its assets, we may disclose or transfer personal data collected from, and about, you (including your personal data), to the successor organization in the transition.

Aggregated, Non-Personally Identifiable Information

We share aggregate, non-personally identifiable information with our service providers in order for those service providers to enhance and optimize their services and for statistical analysis, research, and other purposes.

HOW LONG WE KEEP YOUR PERSONAL DATA

How long we retain your personal data depends on why and how we collected it and how we use it. We will keep your personal data for as long as reasonably necessary for the purposes stated in this Privacy Policy. In certain circumstances we may be obliged to keep your personal data for longer periods (e.g. for tax, accounting or auditing purposes).

To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for longer than is necessary or appropriate. These criteria include:

• the      purpose for which we hold your personal data;
• our legal      and regulatory obligations in relation to that personal data, for example      any financial reporting obligations or statutory retention obligations,      e.g. under commercial or tax law which usually last from seven years;
• whether      our relationship with you is ongoing;
• any      specific requests from you in relation to the deletion of your personal      data; and
• our      legitimate business interests in relation to managing our own rights, for      example the assertion or defense of any claims within the statutes of      limitation, which is usually three years to the end of a calendar year but      can be up to thirty years.

When we no longer need to retain your personal data, it will be deleted or be anonymized so that you can no longer be identified from it.

SECURITY OF YOUR PERSONAL DATA

We maintain reasonable and appropriate measures designed to maintain personal data we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the personal data we collect. Even though we follow reasonable procedures to try to protect the personal data in our possession, no security system is perfect, and we cannot promise, and you should not expect, that your personal data will be secure in all circumstances. Please note that any transmission of personal data to us is at your own risk.

INTERNATIONAL OPERATIONS AND DATA TRANSFERS OUT OF EUROPEAN COUNTRIES

IMPORTANT: Your personal data will be sent to the Spain and possibly other countries.

Our website is hosted in the Spain. If you are visiting our website from outside the Spain, your personal data will be transferred to, stored in, or processed in, the Spain and may be transferred to, stored in, or processed in additional countries where our third-party service providers maintain facilities or operations. These countries include the United Kingdom, Ireland, the Netherlands, and Germany.

Where we transfer, store, or process your personal data outside of the European Union or the European Economic Area:

• we do so      to the extent such transfer, storage, or processing is needed to fulfil a      contract between us (for example, to manage your participation in our      loyalty program or to fulfill your order); or
• we rely on      other methods to ensure an adequate level of data protection:
  • Adequacy       Decisions: Some of       our third-party service providers may be based in countries that the       European Commission has found to have adequate levels of protection for       personal data;
  • Privacy       Shield: Some of       our third-party service providers based in the Spain, where we transfer       your personal data to, comply with the US Department of Commerce's EU-US       Privacy Shield for transfers of personal data from the EU and the UK to       the US and have certified that they adhere to the EU-US Privacy Shield;       or
  • Model Clauses: We rely on the European       Commission’s model contracts for the transfer of personal data to third       countries (i.e. the standard contractual clauses) when transferring       personal data to our third-party service providers who do not adhere to       the US Department of Commerce's EU-US Privacy Shield or who are located       in countries that the European Commission has not found to have adequate       levels of protection for personal data.
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You can request a copy of the instruments we use by contacting us using the contact details provided in the “Contact Us” section.

Please note that the data protection and other applicable laws of the Spain or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your personal data may be available to government authorities under lawful orders and law applicable in such jurisdictions.

YOUR PRIVACY RIGHTS

We respect your right to privacy and believe it is important that you are able to control your personal data. You have the following rights under the General Data Protection Regulation (the “GDPR”):

Accessing, Correcting, and Updating Your Personal Data

You have the right to access, correct, and update your personal data. You may access the following personal data by signing into your account:

• your      contact information (such as your first and last name, email address,      account password, and mailing and billing address);
• your      birthday;
• your      stored credit cards;
• your order      history; and
• your wish      list.

From there, you can correct, modify, or update that personal data (other than your order history). 

Requesting Copies of Your Personal Data (Portability Request)

You have the right to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this personal data to another service provider (where technically feasible). 

Requesting We Delete Your Personal Data

You have the right to request that we delete your personal data. 

We may need to retain certain records, for example those relating to open orders, payments, or customer service matters, or for legal and accounting purposes.

Note that if you have multiple email addresses linked to your account (or you used multiple email addresses in connection with purchases) you may need to make a data deletion request with respect to each email address in order for us to fully delete your personal data.

Objecting to Processing of Your Personal Data

You have the right to object, for legitimate purposes, to the processing of personal data as provided under applicable law. 

Requesting that we Restrict Processing

You have the right to request that we restrict processing of your personal data. 

Withdrawing Consent

If you wish to withdraw your consent to promotional emails, third-party tailored advertising, and/or cookie tracking.

Please note that if you withdraw consent, we may not be able to provide or continue to provide certain services or marketing communications to you and that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Filing a Complaint

We are transparent about the ways in which we collect and use personal data and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal data, please contact us using the contact information detailed in the “Contact Us” section.

Right to Give Us Postmortem Instructions (If Such Rights Exist in the Country Where You Reside)

If such rights exist in the country where you reside, you wish to give us guidelines regarding the retention, erasure and disclosure of your personal data after your death, please contact us using the contact information detailed in the "Contact Us" section. When you contact us, please be sure to note your country of residence and that you are giving us guidelines regarding the retention, erasure and disclosure of your personal data after your death in compliance with the law so that we may efficiently process request.

If you need assistance or if you have questions about your right to give us post mortem instructions, please contact us using the contact information detailed in the "Contact Us" section.

Withdrawing your Consent for Promotional Emails

If you no longer wish to receive communications from us about special offers and promotions, you can withdraw your consent for receiving these communications by following the instructions contained in the messages you receive.

Withdrawing your Consent for Cookie Tracking

Note that you may not turn off Strictly Necessary cookies as those are necessary for the operation of our website.

You may withdraw your consent for Functional, Performance and Targeting cookies that are not necessary for the operation of our website through the Cookie Settings.

You can also set your browser to reject cookies, warn you about attempts to place cookies on your computer or device, or limit the type of cookies you allow. You can also manually delete individual or all the cookies on your computer or device by following your browser’s or device’s help file directions. Please note that browser- and device-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. Please also note that flash cookies operate differently than browser cookies and cookie management tools available may not remove flash cookies.

Please note that if you turn off cookies that are necessary for the operation of our website, your browser or device is set to reject cookies, or you manually delete cookies, some or all the features and functionality of our website may not function properly (including features we may add to our website in the future).

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com.

OUR POLICIES CONCERNING CHILDREN

Our website is not directed to children, nor do we knowingly collect any personal data from, children under the age of 16 without verifiable parental or legal guardian consent. If you believe that a child has provided personal data to us, please promptly contact us using the contact information detailed in the "Contact Us" section, and we will endeavor to investigate and delete such personal data from our systems.

THIRD PARTY WEBSITES

Our website may contain links to third-party website, such as social media website, such as Instagram, Facebook, YouTube, Pinterest, Twitter, and Snapchat, each of which may have privacy policies that differ from this Privacy Policy. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy or Privacy Policy/statement posted on any external website before disclosing any personal data. Please contact those websites directly if you have any questions about their privacy policies.

EXISTENCE OF AUTOMATED DECISION-MAKING

We use automated decision-making processes to personalize our website to enhance your shopping and consumer experience (for example, by recommending certain products to you based on your order or browsing history) or to send you, if you have consented to receiving marketing materials from us, personalized promotional and marketing emails (for example, by highlighting certain products based on your order or browsing history).

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our websites. If we change this Privacy Policy in a material manner, we will provide appropriate notice to you.

CONTACT US

You may also write to us at:

Tox Skincare Company
Avinguda Diagonal 640, 

08017 Barcelona
Spain

If we need, or are required, to contact you concerning any event that involves your personal data, we may do so by email, telephone, or mail.